What are the system requirements for running the FilesDIRECT application?

You can send, store and receive large files with FilesDIRECT from any computer with an Internet connection and a web browser. There is no software to install.

Can I cancel a subscription plan?

Of course. You may cancel your subscription at any time. All you need to do is log in to your account, mouse over the “Settings” link in the upper right hand corner of the screen, and click on “Cancel Account” … Continue reading

When does the billing period end?

Your billing period ends on the same day every month from the time your account is set up. For example, if you set up your large file transfer account on January 20, then your billing period will end midnight of … Continue reading

How long is a billing period?

One (1) month.

When can I change my plan?

You can change your plan anytime before the next invoice is generated. Invoices are generated when your current billing period expires. For example, if you see that your data transfer limit has been exceeded, you can change your plan to … Continue reading

Do the files delete themselves when the plan is renewed?

Your files are only deleted when you explicitly delete them or if you cancel your account.

What does Storage Limit mean?

The storage limit is the maximum amount of data you can have saved at FilesDIRECT at any one time.  The amount of storage space used within the system does not tie into the monthly billing cycle. We do not automatically … Continue reading

What does Transfer Limit mean?

The transfer limit is the amount of data included for sent and received files through your account. Just like a cellphone data plan, additional fees will apply based on usage over and above the transfer limit. An account holder can … Continue reading

Does Files DIRECT have file size restrictions on smaller plans?

All our accounts get access to the same features, including the size of the files they can transfer - 2GB. Our developers are currently working on ways to let our clients send even bigger files, so stay tuned for more … Continue reading

Can I send files to China with FilesDIRECT?

Easily. Many of our clients send files back and forth to China all the time and haven’t had any problems yet.