Tip: Avoid Overuse Fees

Every FilesDIRECT account comes with a “built-in” amount of file transfer that can be used every month (except for the Pay As You Go (PAYG) plan, obviously), and any file transfers that exceed that amount are charged overuse fees (on a per-MB basis). Basically, your FilesDIRECT account works like a cell phone plan: you get a certain amount of air time a month, and if you call more than that, you get charged on a per-minute basis.

Now, if you only go a bit over your monthly limit, no big deal. But if you transfer a lot more, it can lead to some hefty additional charges.”Well,” you might ask “is there anything I can do to avoid them?”

There certainly is.

Did you know that you can change your payment plan up to the day before you are billed? It’s true! So if you look at your usage for the month (you can see it in the top right-hand corner of your screen when you’re logged in to your FilesDIRECT account)

Now, if your usage is over 100% (or you know it will be before you are billed), you can easily switch to a bigger plan, and thus avoid overuse fees. To change your plan, just:

1. Mouse over your name in the upper right-hand corner of your screen

This will open a drop-down menu.

2. Select “Pricing Plan” from the menu

3. Choose the plan you want, and bada-bing, bada-boom, you’re done!

Also, we’ve added a new feature to FilesDIRECT - if you’re over your monthly file transfer limit, and will save money by switching to another plan, you will see a notice in bright red letters on your dashboard when you log in. Handy, right? If you see the notice, just follow the steps outlined above to change payment plans.

And remember: if your usage is LOWER than your plan allows, you can switch to a smaller plan too - the same steps apply.

So there you go: send large files AND save money.  :)


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