Online File Transfer FAQs

Q: Is FilesDIRECT a file sharing service?
A: No, FilesDIRECT is an online file transfer program. It enables registered account holders to send large files and receive files directly to and from anyone over the Internet. No one except the account holder or designated recipients can ever access the data sent via FilesDIRECT.

Q: Is my data secure?
A: The transfer of your data over the Internet is protected with industry standard, 128-bit SSL encryption. This makes using FilesDIRECT significantly more secure than using typical email or FTP solutions.  FilesDIRECT allows you to make secure file transfers.

Your files are temporarily held at the FilesDIRECT until you pick them up. Only you or your selected recipients can ever access the data.

Q: Can I send files using FilesDIRECT? 
A: Yes, any files within your FilesDIRECT account can be sent to any recipient with an Email address.  Your selected recipients will receive an Email notification notifying them that files are available for them to pick up.  An encrypted code will be sent along with that notification to ensure that only your designated recipients will have access to those files.

Q: How do I send a file in my account to someone with FilesDIRECT?
A: Log onto FilesDIRECT, click on Manage files. Simply check off the file(s) you want to send, and then click "Send selected files". Once you do that, you will be prompted with the email addresses of the recipients. Fill in the email addressess of the recipients to whom you wish to send files and they will be sent an email notifying them that the files are availiable for them to pick up.

Q: When I send a file to someone's email address, can I put a password to protect the file?
A:When you send file(s) to email address(es), you can enforce a password to be used before allowing them to download the files.

Q: Can I upload a file and send to an email address in one step?
A: Our DIRECT send feature allows the account holder to upload file(s) and send the file to email address(es) after completion in one single step.

Q: Is my credit card secure?
A: The transfer of your credit card information uses 128-bit SSL encryption.  Your credit card number is also encrypted prior to saving for billing purposes.

Q: Does the sender of a file sent via FilesDIRECT need to install any programs?
A: No. The sender simply visits the account holder's FilesDIRECT generated web site, select the file to send, and click "Send". FilesDIRECT automatically sends a confirmation to the sender and a notification to the organization.

Q: How many files can I send?
A: Files DIRECT lets you send unlimited number of files up to 2GB.

Q: Does Files DIRECT have file size restrictions on smaller plans?
A: No , you can send as many files as you wish with any size under 2GB.

Q: What does Transfer Limit mean?
A: The transfer limit is the amount of data included for sent and received files through your account. Additional fees will apply based on usage over and above the transfer limit. An account holder can check the status of their account at any time.

For example, if someone sends you a 20MB file, and you download the file once, the total amount of data transferred is 40MB.  If you download the file twice, then the total amount of data transferred is 60MB.  Deleting a file does not increase the amount of data transferred.

Q: What does Storage Limit mean?
A: The storage limit is the maximum amount of data you can have residing on FilesDIRECT at any one time.  The amount of storage space used within the system does not tie into the monthly billing cycle.  Any file will take up storage space until you explicitly delete it from the system.  If the total storage space used exceeds the storage limit for your plan, uploads are not available until either the plan is upgraded to one with more storage limit, or existing files are deleted.

Q: Do the files delete themselves when the plan is renewed?
A: Your files are only deleted when you explicitly delete them or when your plan is cancelled.

Q: When can I change my plan?
A: You can change your plan anytime before the next invoice is generated. Invoices are generated when your current billing period expires. For example, if you see that your data transfer limit has been exceeded, you can change your plan to accomodate your level of usage, as long as you do so prior to the next billing period. You can also change to a lower cost plan if your current plan is more than what you need.

You have full control to find the best plan for your organization for each billing period.

Q: How long is a billing period?
A:1 month

Q: When does the billing period end?
A:Your billing period ends on the same day every month from the time your account is setup. For example, if you setup your account for file transfers on January 20, then your billing period will end midnight of Febuary 20. Trial plans are 14 days only.

Q: Can I cancel a subscription plan?
A: Yes. You may cancel your subscription at any time. All you need to do is log in with your account, select "Account Info" and select "Cancel Account".  Any outstanding invoices will need to be paid at that time.  If you are on trial, your credit card will not be charged.

Q: What are the system requirements for running the FilesDIRECT application?
A: Any computer with Internet Connection and a web browser (Version 4 or higher)

Q: Do I need to use Microsoft Internet Explorer as my web browser?
A: No. Any Internet browser that is Version 4 or higher will work.

Q: How do I get my clients or associates to upload files?
A: When you signup for an account with FilesDIRECT, you will be assigned your own mini website within FilesDIRECT. You can either create a link from your existing company website to your FilesDIRECT site, or you can give them your FilesDIRECT site URL directly.  They can then send large files to you by uploading them on this URL.

Q: When should I start to use FilesDIRECT?
A: Start sending and recieving files through FilesDIRECT today with our 30 day free trial