F.A.Q.
Q: Is FilesDIRECT a file sharing service? 
A: No, FilesDIRECT is a file transfer service. It enables registered account
holders to send and receive files directly to and from anyone over the
Internet. No one except the account holder or designated recipients can
ever access the data sent via FilesDIRECT.
Q: Is my data secure?
A: The transfer of your data over the Internet is protected with industry
standard, 128-bit SSL encryption. This makes using FilesDIRECT significantly
more secure than using typical email or FTP solutions.
Your files are temporarily held at the FilesDIRECT until you pick them up. Only
you or your selected recipients can ever access the data.
Q: Can I send files using FilesDIRECT?
A: Yes, any files within your FilesDIRECT account can be sent to any
recipient. Your selected recipients will receive an Email notification
notifying them that files are available for them to pick up. An encrypted
code will be sent along with that notification to ensure that only your
designated recipients will have access to those files.
Q: How do I send files with FilesDIRECT?
A: There is a 2 step process to send a file.
First you have to upload the file onto the system. In this step, you simply log
into the account, go to manage files, and click Upload files.
After that, your file(s) will be available for sending. To do so,
you simply check off the file(s) you want to send, and then click "Send
selected files" Once you do that, you will be prompted with the email addresses
of the recipients.
Q: Is my credit card secure?
A: The transfer of your credit card information uses 128-bit SSL
encryption. Your credit card number is also encrypted prior to saving for
billing purposes.
Q: Does the sender of a file sent via FilesDIRECT need to
install any programs?
A: No. The sender simply visits the account holder's FilesDIRECT
generated web site, select the file to send, and click "Send". FilesDIRECT
automatically sends a confirmation to the sender and a notification to the
organization.
Q: What does Transfer Limit mean?
A: The transfer limit is the amount of data included for sent and received
files through your account. Additional fees will apply based on usage over and
above the transfer limit. An account holder can check the status of their
account at any time.
For example, if someone sends you a 20MB file, and you download the file once,
the total amount of data transferred is 40MB. If you download the file
twice, then the total amount of data transferred is 60MB. Deleting a file
does not increase the amount of data transferred.
Q: What does Storage Limit mean?
A: The storage limit is the maximum amount of data you can have residing on
FilesDIRECT at any one time. The amount of storage space used within the
system does not tie into the monthly billing cycle. Any
file will take up storage space until you explicitly delete it from
the system. If the total storage space used exceeds the storage limit for
your plan, uploads are not available until either the plan is upgraded to one
with more storage limit, or existing files are deleted.
Q: Do the files delete themselves when the plan is
renewed?
A: Your files are only deleted when you explicitly delete them or when your
plan is cancelled.
Q: When can I change my plan?
A: You can change your plan anytime before the next invoice is
generated. Invoices are generated when your current billing period expires. For
example, if you see that your transfer limit has been exceeded, you can change
your plan to accomodate, as long as you do so prior to the next billing period.
You can also change to a lower plan if your transfers are lower for the current
billing period.
You have full control to find the best plan for your organization for each
billing period.
Q: How long is a billing period?
1 month
Q: When does the billing period end?
Your billing period ends on the same day every month from the time
your account is setup. For example, if you setup your account on January 20,
then your billing period will end midnight of Febuary 20. Trial plans are 14
days only.
Q: Can I cancel a subscription plan?
A: Yes. You may cancel your subscription at any time. All you need to
do is log in with your account, select "Account Info" and select "Cancel
Account". Any outstanding invoices will need to be paid at that
time. If you are on trial, your credit card will not be charged.
Q: What are the system requirements for running the
FilesDIRECT application?
A: Any computer with Internet Connection and a web browser (Version 4
or higher)
Q: Do I need to use Microsoft Internet Explorer as my web
browser?
A: No. Any Internet browser that is Version 4 or higher will work.
Q: How do I get my clients or associates to upload files?
A: When you signup for an account with FilesDIRECT, you will be assigned your
own mini website within FilesDIRECT. You can either create a link from your
existing company website to your FilesDIRECT site, or you can give them your
FilesDIRECT site URL directly.
Q: When should I start to use FilesDIRECT?
A: Start today with our 14 day free trial